5.1. BAMink currently only delivers its Goods to countries within the European Union. You will find on our “Delivery” site the list of countries concerned. Our delivery times are presented on working days (Monday to Friday) only and excluding holidays.
The Goods are delivered to the delivery address indicated by the Customer when ordering. In order to optimize delivery, it is advisable to indicate an address to which your order can be received during working hours.
The delivery times are indicated for each Merchandise put up for sale on the various pages of our site. These deadlines are also referred to during the validation of the order by the Customer, in the summary e-mail as well as in the Order Confirmation. For more information on standard delivery times and costs, please see the following page on our site: section “Delivery”
Delivery times do not start until after acceptance and receipt by BAMink of payment of the total amount due by the Customer for the order concerned.
5.2. Regarding deliveries of Goods outside Belgium, the Goods ordered are imported into the country of destination by and under the responsibility of the Customer. It is their responsibility to obtain the necessary information from the local authorities concerned and to ensure that they comply scrupulously with the formalities specific to the importation of these Goods into the territory of the country of destination. Any customs fees or local taxes are the exclusive responsibility of the Customer.
5.3. When an order concerns different Goods with different delivery times, the Customer may request to receive partial separate shipments of the Goods ordered in accordance with the dates announced on the different pages of our site by contacting us via our Contact section or by e-mail email@example.com.
The additional delivery costs occasioned by these separate and partial deliveries of the Goods will be borne exclusively by the Customer.
Failing to expressly request separate and partial deliveries, all the Goods ordered by the Customer will be delivered in one go, based on the longest delivery time.
If one or more Goods are not in stock at the time of your order, it will be sent to you in one go when all the Goods are available again, subject to what is provided for in article 3 of the General Conditions of Sale.
5.4. BAMink is not responsible for delays caused by the delivery company or for a delay in delivery due to the unavailability of the Customer during attempts to deposit the order at the address indicated by the Customer in the order.
Taking possession of the package and the Goods is validated by the control and traceability system used by the transporter. In the absence of the recipient during the delivery of the Goods, the transporter will deposit a transit advice note at the delivery address indicated by the Customer in his order. The Goods must then be collected from the address and according to the methods defined by the carrier. In the absence of withdrawal of the Goods within the deadlines set by the carrier, the Goods will be returned to BAMink. In the event of a return of Goods linked to exceeding the time limit for the post office, we can then offer the Customer the following solutions, if applicable :
– Either to pay again the delivery costs for the re-dispatch of the Goods ;
– Either the reimbursement of the Sale Price of the entire order except the delivery costs and other incidental costs (in particular of return) already incurred by us, provided that the Goods are returned to our premises. In this case, refunds to the Customer will be made within 14 days.
5.5. Upon receipt of the Goods, it is the responsibility of the Customer or the person receiving the package to ensure directly that the Goods delivered correspond to what has been ordered by the Customer, and to check the condition of the package and goods.
The Customer or the person receiving the package will sign the delivery document of the carrier for acceptance of the delivery of the Goods. If, upon delivery, the exterior appearance of the package appears damaged, the Customer or the person receiving the package must carefully open the package to check the condition of the Goods.
In the event of apparent damage to the package and / or to any Goods due to transport, the Customer must refuse the damaged package and indicate “refusal for product (s) damaged during transport” on the return slip in order to be able to obtain reimbursement of the Sale Price of the Goods concerned and delivery costs by BAMink. Consequently, and subject to verification of the accuracy of the Customer’s reservations, the latter may benefit from the exchange or refund conditions provided below.
As explained in article 6.1 of the Introductory Document, BAMink cannot be held responsible in the event of an error in entering an address on the part of the Customer, including any consequence which may result therefrom (eg impossibility of delivery , late delivery, return of the package). The Customer concerned by the exposed case can contact us via our Contact section or by e-mail firstname.lastname@example.org. We can then offer him two solutions if necessary :
– Either to pay again the delivery costs for the return of the Goods after rectification and validation of the address.
– Either the reimbursement of the Sale Price of the entire order except the delivery costs and other incidental costs already incurred by us, provided that the Goods are returned to our premises. In this case, reimbursements to the Customer will be made within 14 days.
These solutions could also be envisaged in the case of a return of Goods linked to the exceeding of the time limit for proceedings in post office.
In no case will BAMink be able to bear the error of the address entry error on the part of the Customer, and will not carry out any re-shipment free of charge.