FAQ
Help center
Delivery
No.
But you can pick up the product at the workshop in person (the relay point).
Please be aware that we have a selection of products at points of sale.
Belgium, Luxembourg, France et The Netherlands :
- Home delivery to individuals (24H Pro).
- Delivery to a collection point (Bpack@bpost Pro).
- Delivery in a packet distributor (Bpack 24/7).
For others countries :
- Home delivery to individuals (Bpack World Business).
Free for Belgium, Luxembourg, France and the Netherlands.
For other countries, the rate varies according to the destination. The price is set according to Bpost rates.
Belgium, Luxembourg, France and The Netherlands :
- Home delivery to individuals (24H Pro).
- Delivery to a collection point (Bpack@bpost Pro).
- Delivery in a packet distributor (Bpack 24/7).Pour les autres pays :
For other countries :
- Home delivery to individuals (Bpack World Business).
5 days to 2 weeks after confirmation of payment for the objects “Table Art” and “Decoration”.
3 to 4 weeks after confirmation of payment for furnitures.
- Austria.
- Belgium.
- The netherlands.
- Denmark.
- Spain.
- Finland.
- France.
- Greece.
- Italy.
- Ireland.
- Luxembourg.
- Poland.
- Portugal.
- Switzerland.
Payment
Credit Card :
- Paypal
- Visa
- Mastercard
- Belfius Direct Net
- IGN Home’Pay
- KBC/CBC
Bank transfer :
- Maestro
- Transfert Banquaire
- Bancontact
Yes, we take security very seriously and use the most up-to-date security systems to manage our online payments.
Orders
Yes, within 14 days, under certain conditions (see return conditions).
Yes, within 14 days, under certain conditions (see return conditions).
Yes, we always try to be as local as possible.
The objects are printed by us in Liege.
The packaging and its serigraphy are also made in Liege.
The furnitures are made in Wallonia.
Yes, a code will be provided to you at the time of ordering via email to allow you to track the delivery of your package.