Delivery & returns

1.1. BAMink currently only delivers its Goods to countries within the European Union. You will find on our site, the Delivery section the list of the countries concerned. Our delivery times are presented on working days (Monday to Friday) only and excluding holidays.

The Goods are delivered to the delivery address indicated by the Customer when ordering. In order to optimize delivery, it is advisable to indicate an address to which your order can be received during working hours.

The delivery times are indicated for each Merchandise put up for sale on the various pages of our site. These deadlines are also referred to during the validation of the order by the Customer, in the summary e-mail as well as in the Order Confirmation. For more information on standard delivery times and costs, please see the following page on our site, section 5 : Delivery Times and Prices.

1.2. Regarding deliveries of Goods outside Belgium, the Goods ordered are imported into the country of destination by and under the responsibility of the Customer. It is their responsibility to obtain the necessary information from the local authorities concerned and to ensure that they comply scrupulously with the formalities specific to the importation of these Goods into the territory of the country of destination. Any customs fees or local taxes are the exclusive responsibility of the Customer.

1.3. When an order concerns different Goods with different delivery times, the Customer may request to receive partial separate shipments of the Goods ordered in accordance with the dates announced on the different pages of our site by contacting us via our Contact section or by e-mail info@bamink.be.

The additional delivery costs occasioned by these separate and partial deliveries of the Goods will be borne exclusively by the Customer.

Failing to expressly request separate and partial deliveries, all the Goods ordered by the Customer will be delivered in one go, based on the longest delivery time.

If one or more Goods are not in stock at the time of your order, it will be sent to you in one go when all the Goods are available again, subject to what is provided for in article 3 of the General Conditions of Sale.

1.4. BAMink is not responsible for delays caused by the delivery company or for a delay in delivery due to the unavailability of the Customer during attempts to deposit the order at the address indicated by the Customer in the order.

Taking possession of the package and the Goods is validated by the control and traceability system used by the transporter. In the absence of the recipient during the delivery of the Goods, the transporter will deposit a transit advice note at the delivery address indicated by the Customer in his order. The Goods must then be collected from the address and according to the methods defined by the carrier. In the absence of withdrawal of the Goods within the deadlines set by the carrier, the Goods will be returned to BAMink. In the event of a return of Goods linked to exceeding the time limit for the post office, we can then offer the Customer the following solutions, if applicable:

  – Either to pay again the delivery costs for the re-dispatch of the Goods;

– Either the reimbursement of the Sale Price of the entire order except the delivery costs and other incidental costs (in particular of return) already incurred by us, provided that the Goods are returned to our premises. In this case, refunds to the Customer will be made within 14 days.

1.5. Upon receipt of the Goods, it is the responsibility of the Customer or the person receiving the package to ensure directly that the Goods delivered correspond to what has been ordered by the Customer, and to check the condition of the package and goods.

The Customer or the person receiving the package will sign the delivery document of the carrier for acceptance of the delivery of the Goods. If, upon delivery, the exterior appearance of the package appears damaged, the Customer or the person receiving the package must carefully open the package to check the condition of the Goods.

In the event of apparent damage to the package and / or to any Goods due to transport, the Customer must refuse the damaged package and indicate “refusal for product (s) damaged during transport” on the return slip to be able to obtain reimbursement of the Sale Price of the Goods concerned and delivery costs by BAMink. Therefore, and subject to verification of the accuracy of the Customer’s reservations, the latter may benefit from the exchange or refund conditions provided below.

1.6. As explained in article 6.1 of the Introductory Document, BAMink cannot be held responsible in the event of an error in entering an address on the part of the Customer, including any consequence which results therefrom (eg impossibility of delivery , late delivery, return of the package). The Customer concerned by the exposed case can contact us via our Contact section or by e-mail info@bamink.be. We can then offer him two solutions if necessary:

– Either to pay again the delivery costs for the return of the Goods after rectification and validation of the address.

– Either the reimbursement of the Sale Price of the entire order except the delivery costs and other incidental costs already incurred by us, provided that the Goods are returned to our premises. In this case, refunds to the Customer will be made within 14 days.

These solutions could also be envisaged in the case of a return of Goods linked to the exceeding of the time limit for proceedings in office.

In no case will BAMink be able to bear the error of the address entry error on the part of the Customer, and will not carry out any re-shipment free of charge.

2.1.We exclusively undertake to comply with the legal provisions applicable in Belgium. The Goods put up for sale comply with current Belgian legislation.

No regulations specific to the country of delivery and / or consultation of the website can be opposed to us. Our responsibility could not be engaged in the event of non-compliance with the legislation of the country where the Goods are delivered. It is up to the Customer to check with the competent local authorities the possible limitations on import, export and / or use of the Goods that he intends to order on the site, as well as the limitations relating to the consultation of the site.

2.2. We cannot in any case be held responsible, whatever the cause, for any inconvenience or damage whatsoever that may occur in connection with the sale, delivery or use of the Goods covered by the Contract, if these aspects are managed or performed by third parties. Thus, we cannot in particular be held responsible for the loss, destruction or deterioration of the Goods entrusted to it by the Customer. 

Furthermore, we cannot be held responsible for damage or inconvenience resulting from improper use by the Customer or a third party of the Goods purchased.

2.3. BAMink’s contractual and extra-contractual responsability is always limited to the amount of the order. This limitation of responsability does not apply in the event of intentional act, fraud or negligence on the part of BAMink.

All complaints must be notified by registered letter within seven working days of delivery of the Goods. If the complaint is found to be justified, our responsability will be limited to the repair or replacement of the goods delivered.

BAMink is not responsible for indirect damages such as, without limitation, loss of time, loss of income, loss of opportunity and loss of data.

BAMink can not be held responsible for any consequential damage, whatever the cause, attributable to a Goods deemed defective or non-conforming or to any damage occurring during the sale, delivery or use of the Goods ordered and covered by the contract. In this regard, the Customer waives, insofar as necessary and to the fullest extent permitted by law, any claim against BAMink, whose liability shall in no case exceed the provisions of article 1649 quater and quinquies of the Civil Code.

2.4. BAMink cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an outside intrusion or the presence of computer viruses. BAMink cannot be held responsible for any unavailability of the website or any difficulty in connection or interruption of the connection.

2.5. We will not be held responsible for any delay in the delivery of the Goods ordered by the Customer, nor for any impossibility for us to supply such Goods to the Customer, when this delay or this impossibility results from a cause of force majeure ( i) beyond our reasonable control, (ii) materially affecting the supply of the Goods concerned and (iii) cannot reasonably be anticipated by us. In this case, we will not be responsible for any compensation whatsoever to the Client. By way of example, and without any limitation, the concept of “force majeure” covers in particular the following events: natural disasters, such as hurricanes, floods and earthquakes, wars, terrorist attacks, threats of terrorist attacks , civil wars, strikes, fires, epidemics, etc.

3.1. When purchasing Goods, the Customer has the option of terminating the contract without giving any reason, within a period of fourteen days. The withdrawal period expires 14 days after the date on which the customer or a third party, other than the carrier, designated by the Customer, physically takes possession of the Goods. This right of withdrawal does not apply to Goods manufactured by BAMink in accordance with customer specifications. To exercise their right of withdrawal, the Customer must inform us of their decision to terminate the contract via our Contact section or by e-mail info@bamink.be. To respect the withdrawal period, you just have to send your notification concerning your exercise of the right of withdrawal before the expiry of the said period.

3.2.When the Customer terminates the contract in accordance with the preceding paragraph, all the payments he has made up to this time, including the delivery costs (with the exception of additional costs linked to the choice of a delivery method other than the cheapest standard delivery offered by us) will be reimbursed to him without delay and in any case not more than 14 days after BAMink has been notified by the Customer of its decision to terminate the contract. BAMink may however withhold the reimbursement until it has recovered the Goods, or the Customer has established that it has been duly returned, whichever comes first. BAMink reimburses the customer by bank transfer, unless the Customer has expressly accepted another method; however, no costs will be charged to the Customer for said reimbursement.

The Customer must return or deliver the Goods to BAMink without delay and in any case not more than 14 days after the date on which he communicated to BAMink his decision to terminate the contract. The Customer is on time as soon as he returns the Goods before the expiration of the period of 14 days. The direct costs of returning the goods are borne by the Customer.

The Customer is solely responsible for the depreciation of the Goods resulting from use beyond what was necessary to establish the nature, characteristics and functioning of the Goods. BAMink reserves the right not to reimburse the depreciation resulting from handling of the Goods beyond what was necessary to establish the nature, characteristics and functioning of the Goods. The Customer must therefore handle the Goods with care.

4.1 All our Goods benefit from a guarantee of conformity in relation to their description on the specific page of the website which concerns them. BAMink checks the condition of each of its Goods before dispatch; BAMink takes care to inspect and photograph each of its Goods before dispatch for subsequent verification of their condition if necessary.

Each Goods is at least covered by the legal guarantee as referred to in article 1649bis and sqq. of the Belgian Civil Code and this for a period of 2 years after delivery. This period begins the day after delivery made to the delivery address as communicated by the Customer. The Order Confirmation and the delivery note constitute the only form of proof of guarantee and must be able to be presented to claim legal warranty regulations. Sales to non-consumers are excluded from this warranty regulation.

4.2. However, despite all of these precautions and upon receipt of damaged Goods, it may be returned and exchanged or refunded. All complaints, requests for exchange or reimbursement must be made by e-mail within 14 days of delivery. The data on the Order Confirmation and the delivery note must be indicated in the email sent by the Customer to BAMink. The addition of photos of damaged Goods is required to allow efficient processing of the file. Complaints about visible damage made after this time are no longer accepted. The Goods must be returned to us after agreement of BAMink in the state in which you received them and with all the elements (accessories, packaging, instructions …).

Only in this case, if all these conditions are met and after receipt of the package by BAMink, the Customer may obtain reimbursement of the Sale Price and shipping costs based on the price invoiced. Return costs remain the responsibility of the Customer or the carrier.

4.3. In the event of apparent damage to the package and / or to any Goods due to transport, the Customer must refuse the damaged package and indicate “refusal for product (s) damaged during transport” on the return slip. In other words, upon delivery, the Customer is always required to mention any visible damage (including damaged packaging) on ​​the delivery slip. Otherwise, complaints about visible damage will no longer be accepted.

For any claim relating to apparent damage during the delivery of the Goods, the Customer must, as soon as possible, contact BAMink by e-mail in order to preserve BAMink’s rights in relation to the carrier as well as to initiate the procedure for return within the time limits (maximum 14 days after receipt of the order).

After confirmation of the Customer’s payment and preparation of the order, delivery is made through BPOST.

The customer must take into account 5 days to 2 working weeks following payment to confirm.

3 delivery systems must be taken into account for Belgium:

• Home delivery to individuals (24H Pro) : Free !
• Delivery to a collection point (Bpack@bpost Pro) : Free !
• Delivery in a packet distributor (Bpack 24/7) : Free !

1 delivery system must be taken into account for other countries:

• Home delivery to individuals and office (Bpack World Business) : NO Free !

• Belgium
• France
• Luxembourg
• The Netherlands

• Austria
• Denmark
• Spain
• Finland
• Greece
• Italy
• Ireland
• Poland
• Portugal
• Switzerland